Refund policies

This guide explains how to cancel the Premium plan.

If you want to cancel your premium plan, you should request to cancel it through a 1:1 Q&A.

You can get a full refund within 7 days from the day you subscribe to the plan.

But if you have over the 7 days from the day you subscribe to the plan, you can get a refund by the following the calculation.

Total refund = Total payment – Penalty fee – used months price

  • Penalty Fee: The Penalty fee is a 30% price of the total payment, including an initial setting fee and other services for premium plans.


Once you cancel your premium plan, all premium features will be removed from your site, and space storage and bandwidth will be downgrade to basic capacity.

If you have connected an external domain, then it will be disconnected.

The images you used in previous work will be preserved, yet there may be some restriction on the data and others if you exceed the usage of basic capacity.

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