> For the complete documentation index, see [llms.txt](https://supportcenter.creatorlink.net/creatorlink-support-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://supportcenter.creatorlink.net/creatorlink-support-center/create-a-site/editing-blocks/video-block/solving-a-background-video-error.md).

# Solving a background video error

If you use **the hosting video URL** for background video block, **some browsers (such as IE)** do not play the video as the browser **does not support the Webm video format**.

<mark style="background-color:red;">**Please note that the Internet Explorer service will be close on 06/15/2022.**</mark>

{% hint style="success" %}
**TIP**&#x20;

* **Requirements for a background video block**
* **Resolution** - 1920 x 556&#x20;
* **File Format** - MP4(.h.264), webm(IE does not support this format)&#x20;
* **Length** - less than 15 seconds&#x20;
* **Frame rate** - 15 - 30 frames/second&#x20;
* **Size** – about 3 MB
  {% endhint %}