> For the complete documentation index, see [llms.txt](https://supportcenter.creatorlink.net/creatorlink-support-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://supportcenter.creatorlink.net/creatorlink-support-center/create-a-site/editing-blocks/image-block/solving-image-upload-error.md).

# Solving image upload error

Please check if the image satisfies the following requirements.

* **a JPEG, PNG, or GIF file**
* **less than 10MB (megabytes) in size**
* **the image's filename does not contain any special characters**

  (e.g : 💖,👏,➰,🌺,<,>,©,§,⁕,℉,$,@,#,!,\~)

If the image satisfies the above requirements and you still cannot upload it, then you might have a problem with a **setting on your computer** or **internet connection.**

Please try the following steps to resolve this problem:

* Try **uploading a different type of image** (supported by Creatorlink).
* **Clear your browser's cache** and try uploading the image again.
* Sign out from your account, **sign in again**, and try uploading the image again.

If the above solutions do not resolve the problem, please leave a question at the 1:1 Q & A.