> For the complete documentation index, see [llms.txt](https://supportcenter.creatorlink.net/creatorlink-support-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://supportcenter.creatorlink.net/creatorlink-support-center/create-a-site/domain/troubleshooting-domain-connection-problems.md).

# Troubleshooting domain connection problems

If you are having trouble with the connecting custom domain to your site, you can solve the problem by following this check list. 

**1. Check your domain nameserver has changed.**

**it is not connected properly, if you do not change your Domain Name Servers into the Creatorlink’s Name Servers provided.** 

In this case, please **change your Domain Name Servers into Creatorlink’s Name Servers**. 

You can change the **DNS** at the **domain providers** and it may take **maximum 48 hours** to take effect. 

**2. Check your** **SSL(Https\://) has not applied.**

The SSL apply within **48 hours** **of in-office hours** after the name servers have been changed. 

If you still cannot connect the domain with **SSL(Https\://)**, please check your domain via **a 1:1 Q\&A**.

**3. Check your Premium plan has expired.**

To connect the custom domain requires the **Premium plan**. 

**When your Premium plan has expired, the page shows the following instead of accessing the site.**

![](/files/JOFY5gjEV7RhbPlj7WWn)

As soon as you apply the premium plan again, your domain is connected immediately without additional work.